What currencies
do you accept?
We accept payment only
in US dollars.
Will I
receive confirmation that my order was received?
Yes, our automated
fulfillment system e-mails you a receipt
immediately upon purchase.
Will you sell
or share my e-mail or other personal information
to others?
No, we do not sell or
share e-mail addresses or other personal
information with anyone.
How can I check
my order status?
Click here
to check your order status.
Do you gift wrap?
We gift wrap only our
Ultimate Gift Sets.
You do not need to request gift wrapping
for Ultimate Gift Sets: We gift wrap each
Ultimate Gift Set we ship.
I made a mistake
on my order: How do I correct it?
Contact
us as soon as possible to make changes
to your order. Digital items (e.g., Digital
Star Certiicates and Digital Star Charts)
can easily be changed anytime. But if you
wish to make a change after we print and
ship your order, you will be charged a printing
and reshipping fee.
What are your
customer service hours of operation?
Our customer service hours
are M-F from 9 am to 6 pm CDT (10 am to
7 pm EDT, 14:00 to 23:00 GMT). We also check
e-mail on weekends.
Do you offer
corporate or volume discounts?
Yes, we offer discounts
on orders of 100 gift sets or more.
How long
will it take my gift set to be delivered?
This depends on the shipping
method you choose:
| Delivery
Information |
| Shipping
Method |
Estimated
Delivery Timeframe* |
Domestic (US):
Priority
Mail |
3-5 business days |
Domestic
(US)
Express Mail (US) |
1 business day to most
locations |
International:
Global Priority Mail |
Depends on your country. See www.usps.com
for details. |
International
Global Express Mail |
| * Note
that we do not guarantee delivery time
frames. |
Note:
The following items are delivered via
e-mail only and there is no charge for
shipping:
:: Instant Gift Set :: Digital Star
Chart :: Digital Astrophoto :: Virtual
Star Certificate :: |
Click here
for more details.
Will someone
need to sign for my order when it's delivered?
Express Mail packages
delivered within the US have a signature
requirement. Contact
us if you do not want a signature requirement
for a package delivered by Express Mail.
How can
my gift recipient get your monthly newsletter and launch notifications?
Your gift recipient will
need to sign up for our monthly e-newsletter.
Please ask your gift recipient to visit
www.NameAStarLive.com/popups/gift_recipient_email_signup.htm
and follow the simple, three-step sign-up
process.
On what days
of the week do you ship?
We ship Monday through
Friday.
Once I
place my order, how long does it take you
to ship the package?
Orders placed one day
are shipped the next business day. Express
Mail orders placed before 3:00 pm CST (4:00
pm EST, 21:00 GMT) on a business day are
shipped the same business day.
From where
do you ship?
We ship from our corporate
headquarters in Houston, Texas.
Can
you arrange for delivery on a particular
date?
No, we cannot make such
arrangements.
Do
you guarantee delivery within a particular
time frame?
No, we do not guarantee
delivery within a particular time frame.
However, the
delivery information above gives a reasonable
estimate of delivery times.
Does the package
you ship indicate it is from "Name
A Star Live"?
No, the name on the return
address is "Space Services Inc."
Do you ship
outside the continental US?
Yes, we ship around the
world via the postal systems of the US and
the destination country. Please note that
customers outside the United States are
responsible for payment of any customs fees
that may be charged by the destination country.
Do you ship
to PO Boxes?
Yes
Will
I be notified when my order is shipped?
Yes, we send an e-mail
to you once your order is shipped.
Can I track
my package?
If you choose domestic
or global express mail shipping you will
receive via e-mail a tracking number that
you can use on the USPS.com
Web site to track the order within the US.
If you choose domestic or global priority
mail, you will receive a delivery confirmation
number (for US destinations) or a customs
number (for destinations outside the US).
Can I return
my purchase?
We offer a 90% refund
on all of our gift sets and accessories,
except for Instant Gift Sets and other items
that are delivered by e-mail: Digital
items are non-refundable. We do
not refund shipping costs. You are responsible
for bearing the cost of returning goods
to us for refund. You are also responsible
for bearing the costs of re-shipping an
order in case you provided us an incorrect
shipping address when you originally placed
your order, or if the package we mail to
the addressee is not picked up by the addressee
and is thus either abandoned or lost. Requests
for refunds must be made within 30 days
of the date of purchase. Note that Refunds
are provided via the credit card you used
for your purchase.
