Name A Star Live Privacy Statement

Last Updated October 13, 2014.

Name A Star Live knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly.

In this Privacy Statement, Name A Star Live shall mean the Name A Star Live Website managed by Space Services Holdings, Inc. ("Space Services" or "we"). Space Services operates the website located at NameAStarLive.com or accessed via the Name A Star Live sections of the Space Services, Celestis, Celestis Pets, Sunjammer Mission, or Cosmic Archive websites. Space Services takes your privacy seriously and places it at the core our decisions when providing you with this service.

This Privacy Statement applies to Users of Name A Star Live who to use the Service (as defined below) on or after October 13, 2014. By visiting Name A Star Live and/or using the Services herein you consent to the collection, use, storage and disclosure of your personal information by Space Services in accordance with this Privacy Statement.

It should be read in conjunction with the Name A Star Live Terms & Conditions.

  1. What does this Privacy Statement cover?
  2. What personal information does Space Services collect?
  3. How does Space Services use my personal information?
  4. Will Space Services disclose any of my personal information to third parties?
  5. May I refuse to provide personal information to Space Services?
  6. Managing my interaction and privacy with Name A Star Live
  7. What about non-personal information, 'cookies' and IP addresses?
  8. Security
  9. Contests and Promotions
  10. Conditions of Use, Notices, and Revisions
  11. Contacting Us About Privacy

1. What does this Privacy Statement cover?

Name A Star Live offers multiple products and options that allow users (“Users”) to name stars, learn about space and space science, and participate in one or multiple space missions, among others. The Name A Star Live Service can be used in conjunction with the Space Services family of websites to enable Users to discover, learn, and be a part of space missions via virtual or physical participation.

Much of the personal information on Name A Star Live is uploaded by Users for their own personal purposes (e.g. star names, dedications, and other creative works). Personal information is information that can be used to identify you, either alone or in combination with other information. We recognize the confidentiality of information that may be disclosed by Users in registering or making purchases from Name A Star Live and we are committed to helping protect your privacy choices.

2. What personal information does Space Services collect?

  • Here is a list of the types of information we request, collect, or you provide:

  • Information you provide: We receive and store any information you enter on Name A Star Live (contact information and submissions) or give us in any other way. Space Services asks for your name and e-mail address when you register as well as when signing in to view and edit your purchases.

  • Additionally, we may need to know your postal address and payment details to facilitate payment and fulfill purchases you make through Name A Star Live. We may ask for similar information at other times, such as when you enter sweepstakes or other promotions sponsored by Space Services and/or any company with which we may co-sponsor an activity.

  • As a User of Name A Star Live, you can choose to share certain information about yourself, your background and interests with other Users. The amount and type of information you share in this way is your choice.

  • Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many websites we use "cookies," and we obtain certain types of information when your Web browser accesses Name A Star Live or advertisements and other content served by or on behalf of Name A Star Live on other websites.

  • E-mail communications: To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Space Services if your computer supports such capabilities. We also compare our customer list to lists received from other companies, in an effort to avoid sending unnecessary messages to our customers. If you do not want to receive e-mail or other mail from us, you can unsubscribe from receiving any future e-mails.

3. How does Space Services use my personal information?

Space Services highly respects your right to privacy and the public use of your information. When you provide us with any personal information, which includes your Name A Star Live submissions, that personal information will be stored and processed in the United States of America. In the event that you are located outside the USA, by providing us with personal information you specifically consent to the transfer, storage and processing of personal information to and in the United States, which you recognize may provide a different level of protection for personal data than in your country of residence.

We use your personal information to:

  • Provide the Service;
  • Verify your identity;
  • Correspond via email;
  • Distribute relevant messages and product information;
  • Protect Name A Star Live Users and Others.
  • To provide the Service: The primary purpose of your information is to fulfill your star naming product and create a space-based archive of your star names and messages. Space Services will also use your personal information to provide you with relevant information regarding your purchase, such as mission updates, product improvements, and reminders to complete your submission. Space Services may also use registration information to let you know about new features or other offers of interest from Space Services, or to address customer service needs and requests. We also use your data to fulfill the purposes for which you have provided the personal information, such as processing your order.

  • To verify your identity: At the point of purchase, Space Services may need to verify your identity to carry out financial transactions relating to payments you make online.

  • To correspond via email: Space Services may send electronic mail to you to inform you of changes to Name A Star Live or of any Space Serices-related products and services. You can also choose to receive promotional offers from third parties trusted by Space Services. If you do not want to continue to receive such emails, you may opt out at any time by using the unsubscribe link listed in the e-mail.

  • Distribute relevant messages and product information: We do not provide advertisers with access to individual account information. Space Services does not sell, rent, or otherwise distribute the personal information you provide us to advertisers unless you have given us your consent to do so. Advertisers may request that their advertising message be shown to select types of Users by using aggregated demographic information. In this case, Name A Star Live then displays the ad to appropriate Users based on the criteria specified in the order. In this context, we may work with third party service providers and advertisers who will arrange for targeted ad displays to you (which involves cookie placement as discussed in more detail below).

  • Protect Name A Star Live Users and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Terms & Conditions and other agreements; or protect the rights, property, or safety of Space Services, our Users, or Others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Statement.

  • Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

4. Will Space Services disclose any of my personal information to third parties?

Space Services discloses your personal information to third parties in very limited circumstances as set out below.

To third party service providers, under the protection of appropriate agreements, so that the third parties may perform various tasks on our behalf. For example, we use third parties to process payments from you and to help fulfill Name A Star Live Services. These third-parties are only given access to that information needed to perform their services, and are prohibited from using it for other purposes. Processors may include affiliated and unaffiliated service providers in the United States and other jurisdictions.

To the Space Services family of companies, so that they may use personal information for the purposes described in this Privacy Statement (see “Managing my interaction and privacy with Name A Star Live” for more details) and to provide the Service (e.g. for the purposes of sending your information into space and managing Name A Star Live). Additionally, as our business continues to grow and change, we might restructure, buy, or sell subsidiaries or business units. In these transactions, customer information is often one of the transferred assets, remaining subject to promises made in then-prevailing privacy statements. Also, in the event that Space Services, or substantially all of its assets or stock are acquired, transferred, disposed of (in whole or part and including in connection with any bankruptcy or similar proceedings), personal information will as a matter of course be one of the transferred assets;

We may disclose your personal information (a) with your knowledge and any relevant permissions, (b) as described in this statement, (c) as may be required by law, regulatory authorities, legal process or to protect the rights or property of Name A Star Live or other Users (including outside your country of residence), (d) to enforce our terms and conditions, (e) to protect our rights, privacy, safety, confidentiality, reputation or property, and/or that of the Space Services family of companies, you or others, (f) to prevent fraud or cybercrime, and (g) to permit us to pursue available remedies or limit the damages that we may sustain.

Please note: If you click away from Name A Star Live to visit the site of any third party advertiser or sponsor, you may be asked for your payment card or other personal information in order to purchase or use products and services offered. These companies have their own privacy and data collection practices. We have no responsibility or liability for these independent third party policies. You should therefore review their privacy notices carefully.

5. May I refuse to provide personal information to Space Services?

To gain full access to your Name A Star Live account, a username, e-mail address, and password are required. The amount of other personal information you decide to submit to Name A Star Live is up to you but understand that your experience of Name A Star Live may suffer if you choose to provide no additional information. For example, if you do not provide us with your star name or dedication, we cannot send it to space on board Name A Star Live missions.

6. Managing my interaction and privacy with Name A Star Live

When interacting with Name A Star Live, you will need to create your own username and password that will give you access to your Name A Star Live account in the future. You should keep this information secure and not share it with anyone.

Please note that in the event that you or we delete information, copies of that information may remain viewable elsewhere to the extent any such copy has been shared with others and copied and stored. Additionally, we may retain certain information to prevent identity theft and other misconduct even if deletion has been requested. If you have given third party applications or websites access to your information, they may retain your information to the extent permitted under their terms of service or privacy policies but they will no longer be able to access the your information through our platform after you disconnect from them. In the event that information is removed and deleted it may persist in backup copies for a reasonable time for our internal business purposes but will not be available to others.

7. What about non-personal information, 'cookies' and IP addresses?

Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as storage of items in your Shopping Cart between visits. We may place cookies, small files, on your computer, to optimize and customize Name A Star Live and your experience. Our cookies do not extract any contact information or other private or personal information from your computer's memory, but rather record only information your computer sends us when you visit Name A Star Live.

Cookies enable our server to recognize or "remember" who you are each time you return. Name A Star Live may make limited use of cookies to deliver content specific to your interests. For instance, they may be used to retain your personal preferences, hold session information for a "shopping cart," or save your password so it doesn't have to be re-entered each time you login. They may also be used to see how you move around and interact with Name A Star Live. To learn more about cookies, please visit http://www.allaboutcookies.org/.

When you visit Name A Star Live, we may automatically collect non-personal information about you, such as the website from which you have come to Name A Star Live, your Media Access Control address, your computer type, screen resolution, Operating System version and Internet browser. We may also collect non-personal information such as demographic data, for example your geographic area. Non-personal

information also includes personal information that has been aggregated in a manner such that the end-product does not personally identify you or any other User of Name A Star Live (e.g. by using personal information to calculate the percentage of our Users who have a particular telephone area code or who are female, etc.).

Because non-personal information does not personally identify you, we may use such non-personal information for any purpose. Additionally, we reserve the right to share such non-personal information, with our Group Companies and with other third parties, for any purpose. In some instances, we may combine non-personal information with personal information (such as combining your name with your geographical location). If we do combine any non-personal information with personal information, the combined information will be treated by us as personal information, as long as it is combined, and its use by us will be subject to this Privacy Statement.

We need your IP address to deliver Name A Star Live and our Service to you and to help diagnose problems with our server. Your IP address is also used to gather broad demographic information such as geographic distribution of our Users. Because occasionally Name A Star Live may be partially advertiser supported, you may not "turn off" the advertising that appears on Name A Star Live pages. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness (they do not collect personal information).

8. Security

Your personal and financial information is very important and is not shared in any way. All vital information is protected with the industry-standard SSL (Secure Socket Layer) encryption. Any time you must leave personal financial information such as credit card numbers, we transmit that credit card number in an encrypted format. We do not store or save the credit card number. We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing, in an encrypted format.

Space Services places great importance on the security of all personally identifiable information associated with our Users. We have reasonable and adequate security measures in place to attempt to protect against the loss, misuse or alteration of member data under our control. Our security and privacy practices are periodically reviewed and enhanced as necessary and only authorized personnel have access to personal information. While we cannot guarantee that loss, misuse or alteration of data will not occur, we use commercially reasonable efforts to prevent this.

It is also important for you to guard against unauthorized access to your passwords and the unauthorized use of your computer. Be sure to sign off when finished using a shared computer.

9. Contests & Promotions

We may occasionally run contests or other special promotions on Name A Star Live or thorough our social media sites in which we ask Users or visitors for contact information (like an e-mail address) or demographic information (like a zip code or age). We may use this data to send Users promotional material about our company or third parties we deal with. The participant's contact information is also used to contact them when necessary and may be shared with other companies for promotional purposes, but only with your prior permission and under the terms and conditions specified when you take part in the promotion. At any time, you may opt-out of receiving future mailings of this kind, or simply decline to take part in the promotions.

10. Conditions of Use, Notices, and Revisions

If you choose to visit Name A Star Live, your visit and any dispute over privacy is subject to this Notice and our Terms & Conditions, including limitations on damages, resolution of disputes, and application of the law. If you have any concern about privacy with Name A Star Live, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Statement and the Terms & Conditions will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Statement applies to all information that we have about you and your account.

We stand behind the promises we make and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers. If you do not consent to any changes to our privacy statement and as a result you would like us not to use or hold your information in accordance with the revised terms, you may notify us so we can decide whether to continue to apply the previous statement or delete your information and/or account.

11. Contacting Us About Privacy

If you have any questions about this Privacy Statement, the practices of Name A Star Live, your dealings with Space Services, or you wish to request access to and receive information about the personal information we maintain about you, update and correct inaccuracies in your personal information, have the information blocked or deleted, as appropriate, or oppose (in case of legitimate reasons) the processing carried out with respect to your personal information (note please that the right to access personal information may be limited in some circumstances), you can contact us by phone, email, or post. We will respond to all access requests within 30 days.

Need help?

Call us at 1-281-971-4019 or toll free at 1-866-7-ROCKET (1-866-776-2538), or

Write to us at:

Name A Star Live 2536 Amherst St, Ste J Houston, Texas 77005 United States of America

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